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Email notifications not working?

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Posted by grouchysmurf This user is a supporter of the site. 2010-02-06 08:04:43 GMT

It looks as if email notifications are not working. There is an ongoing game (8189) in which I haven't received single email but moved twice, so far.

Also, link under word here ('The available formatting options are detailed here.') below this very text box in which I write this message leads to 404.


Posted by cferejohn 2010-02-06 08:29:21 GMT

I'm not getting emails either. I'm guessing the server move is involved...

Posted by Hammerite This user is an administrator. 2010-02-06 10:53:27 GMT

Could both of you check your spam folders? If you find emails there from then please (a) mark them as "not spam" and (b) add that address to your trusted sender list (or equivalent).

Posted by grouchysmurf This user is a supporter of the site. 2010-02-06 14:18:02 GMT

Ouch, thanks!

Posted by mark 2010-02-10 23:38:57 GMT

The notifications were working but seem to have stopped now - I have changed where the mail gets sent and checked the spam folder

Posted by Hammerite This user is an administrator. 2010-02-11 14:04:35 GMT

I looked in the inbox for the automated email account and browsed through the bounced-back messages. I didn't find any bounced back from your current email address. Could you message me and tell me what the email address you had before was?

It's a bit hard to know what to do. It seems like a small number of email providers tend to just reject messages outright, rather than putting them into a spam folder. I am raising the issue with my hosting provider, since the problem seems to be that the IP address we are at has a poor reputation, rather than the problem being with the domain itself.

In the meantime, make sure to check whether your email provider allows you to set up a list of addresses that are "trusted" addresses, i.e. never considered spam.

Posted by Hammerite This user is an administrator. 2010-02-11 15:40:12 GMT

My hosting provider acknowledges the problem, but notes that it's a general problem with shared hosting solutions. A dedicated IP address is an option that is available, but it costs extra and I'm not currently inclined to shell out for it - maybe in the future, but not now.

In the meantime, the only advice I can give is that if your email provider lets you specify "trusted" addresses, then you should make sure is on there. If your email provider is one of those that rejects emails instead of delivering them to a spam folder, it's a bit hard to know what to do other than say "use a different email address".

Posted by Hammerite This user is an administrator. 2010-02-13 15:01:37 GMT

I got your message, mark. I've done a test of the notification email thing in the test environment, and the code seems to be working, so it seems likely that the problem lies somewhere in what happens to the email message after it is sent.

The thing about using a forwarded address is that if the message isn't delivered, the bounced email saying why it wasn't delivered may not have anywhere to go. I don't recognise either of the email addresses you stated that it was forwarded to as having been domains I saw messages bounced back from.

If you change your email address to the email address you actually want to read the emails at (perhaps only temporarily if you don't want this to permanently be the case for whatever reason), then I can see whether I get any bounced emails from that address and we will have more of an idea of what is going on.

Posted by Redessa 2010-02-16 13:50:09 GMT


I've done some work on this with my ISP and we've disabled all spam filtering from their servers through to mine. We both reckon your server IP address is blacklisted for spam. This means that mail servers will reject emails from your IP regardsless of any spam filtering present.
You can check if this is the case at If so, you will need to take this up with your ISP, who should be able to get their blacklisting removed.
Alternatively, move ISP.

Let me know if you need further technical help testing - happy to oblige.


Redessa / Nigel

Posted by Hammerite This user is an administrator. 2010-02-17 14:29:31 GMT

Well, ok, maybe I will need to look at the option of getting a dedicated IP address. I'll look into it.

Posted by Redessa 2010-02-17 22:18:34 GMT

You may find that even a fixed IP is blacklisted.
I'd contact your ISP and request an IP in a range that is not blacklisted.

Good luck


Posted by Redessa 2010-05-14 21:01:34 GMT

Good to see these are now working again.
Did you do anything?

Posted by Hammerite This user is an administrator. 2010-05-17 19:22:41 GMT

I'd like to say I used some wizardry to make it work better, but nothing is working substantially differently than it was.

Posted by ErictheHalfaBee 2010-06-07 08:18:40 GMT

The content of this message has been cleared by the person who posted it.

Posted by ErictheHalfaBee 2010-06-07 08:20:47 GMT

I've stopped getting notifications, since about a month ago. They used to work, now they don't. I have both the notification options (notify on turn, and notify even if not logged out) on, and Yahoo delivers suspect messages to spam folder rather than rejecting, but your emails are not turning up in the spam folder either. I also use spielbyweb, mabiweb, yucata, BGG, and all of those continue to work normally, which makes me doubt that it's anything to do with my provider, unless you're getting bounces for emails to erichnorton at yahoo dot co dot uk.

Posted by Hammerite This user is an administrator. 2010-06-08 07:40:21 GMT

I am not receiving bounced emails from your address. I just sent myself an email via the site, so I do not think there is a problem here. I am not sure what the fix might be. Have you tried changing your email to a different address and seeing whether the messages are successfully delivered there?

Posted by Bizwang 2010-06-16 18:32:32 GMT

After I signed up, I received a single turn notification. I went in and updated some of my personal settings, and it looked like it cleared out my email address when I clicked "Make Updates". I tried to re-enter it several times on Firefox and IE on multiple computers, but it clears out my email address. So I'm not sure if it's an issue with the personal settings page or with the notification emails.


Posted by Hammerite This user is an administrator. 2010-06-16 22:57:06 GMT

Yeah, there was a bug. Thanks for letting me know, I've fixed it. Please revisit the settings page and re-enter your email address, it should work now.

Posted by Bizwang 2010-06-17 02:16:43 GMT

Works - thank you sir.

Posted by adpalm 2010-06-17 15:29:51 GMT

The content of this message has been cleared by the person who posted it.

Posted by adpalm 2010-06-17 18:49:20 GMT

ok, so, my email address had been deleted from my profile, and it did not occur to me to check there first ... sorry


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